Docs & Support

Helpmates Documentation

Published guides for billing, institutions, creators, VIP access, and generated content.

Billing

Institution Helpmates use the organization's or school's sponsored credit pool first. Each member can have a quota. When the quota is exhaus...

Organizations and schools use monthly sponsored AI credit plans. Starter includes 1,000,000 monthly credits, Pro includes 5,000,000 monthly...

Generated images are saved under storage/generated-images and rendered as image cards in chat history. Users can open or download the genera...

Creators can test their own custom Helpmates using a free testing quota configured in Platform Settings. After the quota is exhausted, the c...

Organization and school admins approve join requests, review enrolled members, set member quotas, pause institution-sponsored usage, and cre...

Customers with an active monthly VIP package can chat with VIP Helpmates according to their package tier. If they try to access more VIP Hel...